CAN I CANCEL ORDERS ?
While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care ([email protected]) within 24 hours, we can try to cancel it, provided if it has been already shipped. If the cancellation request happens after 24 hours or if production has been started already, we cannot entertain any request.
WHAT IS THE CANCELLATION FEE ?
There is a minimum cancellation fee of Rs.100 after the order is completed or shipped. The remaining amount will be transferred after deducting this charge.
MODE OF TRANSFER OF PAYMENTS :
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 7 days from date of cancellation. If you need any clarifications on refunds. Please email us to [email protected]
CAN I RETURN MY ORDERS ?
Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which Whiskers.in or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service ([email protected]) if you detect any damages or defects within 48 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable.
DAMAGE CLAIMS OR SHORTAGES – IMPORTANT NOTICE
Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.
WE PAY FOR RETURN SHIPPING.
We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.